Reservation and Reservation Rules

Before booking, please read the booking and stay policies at the Natalia Hotel 18.

All information regarding reservations, fees, refunds and fines is approved and agreed upon by the hotel “Natalia 18”

Hotel “Natalia 18” – 22 rooms, hotel in the center of Lviv.

The hotel administration invites individual guests and group tourists.

We sincerely thank you for your choice, and we ask you to familiarize yourself with the reservation and accommodation policies.

Questions - Answers

Check-in time and check-out time?

14:00 - time of settlement; 12:00 - Departure time

Anyway, can I be sure that the room is booked?

Each guest must pay an advance of one night of stay at the hotel. * High season period - advance payment in the amount of full cost of living

Can I return the advance payment by canceling the reservation?

The hotel will refund a deposit in case of cancellation more than 5 days before the arrival date. In any other case, the administration reserves the right not to return funds for the first night of stay at the hotel.

I booked and paid the hotel for 3 days and have to go faster. Will my money be returned to me overnight?

I agree that when booking a hotel for a day or several days, I pay a living. In case of cancellation, force majeur situations, leaving the hotel in advance, the hotel is not required to return me the money for the following nights that I booked, and for personal reasons I could not stay or stay in the hotel.

Questions - Answers

Where can I go about losing jewelry?

The hotel administration is not liable for missing money and valuables that were left unattended, and also left in the rooms of the room suite and other hotel-owned ones.

Should the guest pay for damaged property at the hotel?

Responsibility for any damage to guests of any property of the hotel or inventory used in the provision of services is borne by the guests; in the event of damage, they fully compensate for the cost of damaged property and pay damages.

Is it allowed to smoke at the hotel, restaurant and rooms?

The penalty for smoking is 500 UAH.

Processing of personal data

I confirm the correctness of filling in the registration card and guarantee the payment of the accommodation in accordance with the specified tariff. I am familiar with and agree to the rules of reception, accommodation, fire safety and behavior in the hotel. I agree to the processing of my personal data in order to provide tax relations, accounting, marketing and advertising, the preparation of statistical, administrative and other information on the provision of hotel services, in accordance with the requirements of the current legislation.


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